Job Title: Guest Services Representative


  • Checking in/out guest
  • Ensuring complete guest satisfaction
  • Greeting guest with positive attitude
  • Light paperwork (filing, recordkeeping, scheduling, updating guest folios/reservations)
  • Contacting 3rd party reservations (via telephone and email)
  • Accommodating guests needs during their stay (bringing amenities if needed, helping with scheduling and touring, etc.)
  • Must have flexible work schedule
  • Positive attitude and upbeat work ethic
  • Answering telephone calls and replying to emails
  • Maintaining cleanliness of front desk and lobby areas (sweeping, pickup-up trash, making coffee, etc).
  • Securing front desk area and lobby
  • Standing and moving for 8 hours


  • Bilingual – Spanish
  • Able to work any shift
  • Must have experience in hospitality
  • Hands-on experience with OPERA is preferred
  • Must live in or nearby Norcross
  • Must have dependable transportation


  • Multi-languages
  • Able to organize and file papers in an orderly and correct manner
  • Written communication skill in English required
  • Knowledge of basic math
  • Able to handle all challenging situations and work under pressure


Commensurate with experience

***IMPORTANT*** Please add position applying for in email subject line

Send resume to: jobsnorcross@gmail.com

Job Title:   Assistant General Manager

Reports to:    General Manager

Purpose for the Position:  To ensure that all hotel employees comply with all hotel standards.  Assist all departments with attaining their departmental missions and objectives.  Maintain a productive work environment by working closely with other department heads and employees.

  • To take personal ownership of the hotel, the guests and the overall quality of service delivered by every area of the hotel.
  • Bilingual English/Spanish.
  • Ensure that all guests receive quality service and that they are 100% satisfied with their stay.
  • The ability to proactively plan and manage one’s own time and efforts as needed to achieve goals and objectives.
  • Commitment to see tasks through to timely completion.
  • Support the front desk staff as needed.
  • To understand and apply safety and security codes, standards, and procedures in order to establish and maintain a structured safe environment or deal with emergency situations that may occur.
  • To audit and maintain accurate house accounts while maintaining adequate change supplies for the smooth operation of the front desk.
  • The reconciliation and preparation of petty cash account.
  • Process weekly accounts payable and General Manager’s account to Concord.
  • Manage all aspects of Accounts receivable in accordance to standards.
  • Monitoring houses accounts, high balances and rate variance reports on daily basis and corrects any discrepancies.
  • Maintain the funds control recap.
  • To process daily bank deposits as well as monitor and track any cash discrepancies.
  • Verify Macola transmission versus Audit Pak versus Daily’s for information accuracy.
  • The ability to work weekend manager on duty shifts and to handle all arising situations appropriately.
  • To maintain an on-call status on scheduled days.
  • Attend weekly supervisor meetings.
  • To monitor GSRS Scores to ensure the hotel exceeds system average. To commit an action plan for improvement for any category that falls short of system average.
  • To ensure an atmosphere of continuous improvement is in place.
  • To ensure that all work tasks are completed in a timely manner.
  • To create a cross-departmental teamwork environment.
  • To ensure that all employees receive timely performance appraisals.
  • Follow Concord Hospitality handbook and ensure that all proper procedures are being followed.
  • Coaching and Counseling.
  • Follow appropriate hiring procedures.
  • Make sure that all new hires receive Promus orientation within the first week of employment.
  • Ensure that front desk checklists are being completed each shift.
  • Follow proper cash handling procedures.
  • Ensure a training checklist is in place for all new hires.
  • Make sure that all departments under your report have a monthly meeting.
  • Use budgeted labor hours as a tool for all departments.
  • Make sure that a checkbook system is in place for all departments as well as a PO system.
  • To maintain confidentiality of employee files.
  • Interact and address guest issues in a timely manner.

Salary:  Commensurate with experience

Apply: jobsnorcross@gmail.com and include Assistant GM in subject line

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