Ahora rentando apartamentos de 2 habitaciones • Excelente ubicación • Vida asequible
America’s favorite grocery store has changed, according to a new survey of shoppers across the country.
WASHINGTON — America’s favorite grocery store has changed, according to a nationwide survey of shoppers.
A new report from the American Customer Satisfaction Index ranks Trader Joe’s as the top grocery store in the United States for customer satisfaction — knocking out Publix from its reigning top spot.
The ranking is based on a nationwide survey of about 31,000 shoppers conducted throughout 2025. Customers rated major supermarket chains on a scale of zero to 100 based on their most recent shopping experiences.
Trader Joe’s earned the highest score in the report — an 86 — rising 2% from last year and taking the top spot after tying for first place in 2025 with Publix.
Publix finished just behind this year with a score of 84, remaining one of the highest-rated grocery chains in the country.
Other top grocery stores
Several other chains also ranked highly in the report. H-E-B scored 83, followed by Sam’s Club with 82. Three stores tied with a score of 81: Aldi, Costco and Whole Foods Market.
- Trader Joe’s: 86
- Publix: 84
- H-E-B: 83
- Sam’s Club: 82
- Aldi: 81
- Costco: 81
- Whole Foods: 81
Researchers say stores earn high marks by consistently delivering on key parts of the shopping experience — including product quality, checkout speed, store hours and convenience.
Overall grocery satisfaction slips slightly
Despite strong performances from some chains, overall customer satisfaction with supermarkets dipped slightly.
The national average score dropped 1% this year to 78. Only three of the 19 grocery chains measured improved compared with the previous year.
The index has tracked customer opinions about major companies since 1994 and now measures more than 400 brands across dozens of industries.
Stores with the lowest scores
A few large grocery chains ranked below the national average.
- Walmart received a score of 75.
- Albertsons scored 74.
- Giant Eagle ranked last in the report with a 73.
The ACSI report does not assign specific reasons for each company’s score, but industry trends—including pricing concerns and company changes—can influence how shoppers feel about their experience.
Biggest movers in the rankings
Several grocery chains saw noticeable changes this year.
Save A Lot posted the biggest improvement, rising 4% to a score of 78 after updating stores, reopening locations and improving its app and loyalty offerings.
Meanwhile, Wegmans experienced the largest decline, dropping six points to 78 as the company expanded into new markets.
Because grocery shopping is a regular part of life for most households, researchers say even small frustrations or improvements can significantly affect how customers rate their favorite stores.
💌 Mantente al Día con lo Último del Entretenimiento Latino
Recibe noticias exclusivas de celebridades latinas, chismes virales, belleza, moda y entretenimiento — directo en tu correo.
Sin spam. Solo lo mejor de Atlanta Latinos Magazine.
