RESPONSIBILITIES:

• Checking in/out guest
• Ensuring complete guest satisfaction
• Greeting guest with positive attitude
• Light paperwork (filing, recordkeeping, scheduling, updating guest folios/reservations)
• Contacting 3^rd party reservations (via telephone and email)
• Accommodating guests needs during their stay (bringing amenities if needed, helping with scheduling and touring, etc.)
• Must have flexible work schedule
• Positive attitude and upbeat work ethic
• Answering telephone calls and replying to emails
• Maintaining cleanliness of front desk and lobby areas (sweeping, pickup-up trash, making coffee, etc).
• Securing front desk area and lobby
• Standing and moving for 8 hours

REQUIREMENTS:

• Bilingual – Spanish
• Able to work any shift
• Must have experience in hospitality
• Hands-on experience with OPERA is preferred
• Must live in or nearby Norcross
• Must have dependable transportation

SKILLS:

• Multi-languages
• Able to organize and file papers in an orderly and correct manner
• Written communication skill in English required
• Knowledge of basic math
• Able to handle all challenging situations and work under pressure

COMPENSATION:

Commensurate with experience

***IMPORTANT*** Please add position applying for in email subject line

Send resume to: jobsnorcross@gmail.com

Job Title:   Assistant General Manager

Reports to:    General Manager

Purpose for the Position:  To ensure that all hotel employees comply with all hotel standards.  Assist all departments with attaining their departmental missions and objectives.  Maintain a productive work environment by working closely with other department heads and employees.

• To take personal ownership of the hotel, the guests and the overall quality of service delivered by every area of the hotel.
• Bilingual English/Spanish.
• Ensure that all guests receive quality service and that they are 100% satisfied with their stay.
• The ability to proactively plan and manage one’s own time and efforts as needed to achieve goals and objectives.
• Commitment to see tasks through to timely completion.
• Support the front desk staff as needed.
• To understand and apply safety and security codes, standards, and procedures in order to establish and maintain a structured safe environment or deal with emergency situations that may occur.
• To audit and maintain accurate house accounts while maintaining adequate change supplies for the smooth operation of the front desk.
• The reconciliation and preparation of petty cash account.
• Process weekly accounts payable and General Manager’s account to Concord.
• Manage all aspects of Accounts receivable in accordance to standards.
• Monitoring houses accounts, high balances and rate variance reports on daily basis and corrects any discrepancies.
• Maintain the funds control recap.
• To process daily bank deposits as well as monitor and track any cash discrepancies.
• Verify Macola transmission versus Audit Pak versus Daily’s for information accuracy.
• The ability to work weekend manager on duty shifts and to handle all arising situations appropriately.
• To maintain an on-call status on scheduled days.
• Attend weekly supervisor meetings.
• To monitor GSRS Scores to ensure the hotel exceeds system average. To commit an action plan for improvement for any category that falls short of system average.
• To ensure an atmosphere of continuous improvement is in place.
• To ensure that all work tasks are completed in a timely manner.
• To create a cross-departmental teamwork environment.
• To ensure that all employees receive timely performance appraisals.
• Follow Concord Hospitality handbook and ensure that all proper procedures are being followed.
• Coaching and Counseling.
• Follow appropriate hiring procedures.
• Make sure that all new hires receive Promus orientation within the first week of employment.
• Ensure that front desk checklists are being completed each shift.
• Follow proper cash handling procedures.
• Ensure a training checklist is in place for all new hires.
• Make sure that all departments under your report have a monthly meeting.
• Use budgeted labor hours as a tool for all departments.
• Make sure that a checkbook system is in place for all departments as well as a PO system.
• To maintain confidentiality of employee files.
• Interact and address guest issues in a timely manner.

Salary:  Commensurate with experience

Apply: jobsnorcross@gmail.com and include Assistant GM in subject line