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Airports across the nation are starting to see travel delays as a dangerous winter storm hits half the nation.
DALLAS — A dangerous winter storm forecast to impact half the United States’ population is already affecting travel plans nationwide.
More than 14,000 flights were delayed and over 800 flights were canceled on Friday ahead of the storm’s landfall, according to flight-tracking website FlightAware. Airline changes for Saturday had also started flowing in, including nearly 700 delays and 1,700 cancellations as of 11:30 a.m. Eastern on Friday.
On Friday, Southwest Airlines led flight cancellations at 94, while Dallas-Fort Worth was the destination airport with the most cancellations at 90.
On Saturday, American Airlines had the most flight cancellations at 549, while Dallas-Fort Worth had 564 departing flights canceled and 493 arriving flights canceled.
Delta Airlines formally announced it was canceling flights in five states on Thursday ahead of the winter storm.
“Delta is proactively adjusting staffing levels to ensure teams are in place to support our customers,” the airline said in a press release. “This includes sending experts from cold-weather hubs to support deicing and baggage teams at airports such as Atlanta, Birmingham, Huntsville, Knoxville, and Nashville.”
Numerous airlines have also announced waived rebooking fees in an effort to reduce travel headaches when the winter storm arrives, including Delta, American, Southwest, United, and JetBlue. Click here for the full details.
What happens if your flight is canceled or delayed during the winter storm?
Airlines must, regardless of the reason, offer a refund to travelers if it cancels or make significant changes to a flight, according to the U.S. Department of Transportation. That requirement includes travelers with non-refundable tickets, as long as the passenger does not accept an alternative offered by the airline, like rebooking a different flight.
Apart from a required refund, airlines aren’t required to issue money or other compensation under federal law, according to department officials.
Travelers experiencing long delays or canceled flights can ask airline staff if they will pay for meals, a hotel room, or compensate them for their time, but that would fall under each airline’s specific policies. Those policies may also only cover “controllable” issues, or delays and cancellations caused by the airline like maintenance problems, cabin cleaning, and fueling.
“If you have a problem obtaining a refund that you believe that you are entitled to receive, you may file a complaint with the DOT,” the department said on its website. “If you are an airline passenger with a disability looking for more information regarding your rights during air travel, please follow this link to our disability webpage.”
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