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Family says they’ve spent more than two weeks without power, forced into a hotel as their apartment complex offers no answers or timeline for repairs.
STONE MOUNTAIN, Ga. — For nearly three weeks, Josiane Ngandu and her family have been forced from their home because an entire row of apartments lost electricity after an electrical panel failed on Nov. 24.
“The leasing office isn’t even being cooperative, and it’s just really frustrating because we really have no solution,” Ngandu said.
Ngandu, her mother and her aunt have been staying in a single hotel room — accommodations she says the property has been paying for. But even with that help, she said the situation has been far from easy.
“We haven’t been able to use any of our groceries, we haven’t been able to cook, so we’ve been having to pay additional money on top of living in the hotel. It’s just been horrible. It’s been a horrible situation,” she said.
For the past two weeks, Ngandu said management has repeatedly given them the runaround.
“Today, we were there since 9 a.m. The manager has been on essentially personal calls and has been laughing in her office. They’re saying she’s on the phone with Georgia Power, but it didn’t sound like it, and at 10:30, we just decided to leave,” Ngandu said.
11Alive’s Chase Houle went into the leasing office to see whether he could get Ngandu and her family some answers.
Houle says when he was inside, employees told him that Ngandu and her family had waited close to two hours for the property manager, but she never came out of her office.
While Houle was in the office, the property manager came out, and when he asked for an update on when power would be restored, she laughed in his face, brushed him off, and told him no comment.
By Friday morning, the temperature inside Ngandu’s unit had dropped to 49 degrees.
With temperatures expected to fall below freezing on Sunday and Monday, she worries about the risk of pipes bursting.
“We’re kind of just worried that our stuff might get ruined even more, and yeah, we’re just trying to look for a way out at this point,” she said.
Ngandu says she had to leave the hotel by 11 a.m. on Friday, and, at last check, the property has not given them another room.
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